Pine Haven

Overall, the service and cabin were great. The toiletries and paper goods were a welcome surprise. The check-in process was very pleasant, and the office was easy to reach when we had questions. There were a few items that could be addressed: 1) the front door keypad lock worked to unlock but wouldn't work to lock (we tried entering the code then the lock button, just the lock button - it just wouldn't push out the deadbolt. We ended up leaving out of one of the bedrooms and locking the bottom handle lock on the bedroom door (not the most secure, but it locked the house). 2) we weren't able to use the "free parking" pass because we were trying to enter the wrong parking lot. After we paid to park at the lot across from the convention center, we actually walked up and down the street to find the Bearskin lot. Once we found it, we realized the directions to the parking lot could be improved - it is not "across from the convention center", it's actually a couple buildings past the convention center, because, as I mentioned, there was actually a parking lot "directly across" from the convention center. Also, the "Bearskin" sign was very small and the address was below the "Parking" sign, which was almost impossible to see with pedestrians on the street. I would have described it as located "On the north side of the street, just before the Hampton Inn as you head toward the park. It is the only lot with a red "Parking" sign (vs the others that have green signs). You should also look for the small "Bearskin" sign above the "Parking" sign." If it had been described like that, we would have found it. 3) I would add hooks on the wall by the front door. There was not place to put coats when we came into the cabin, which when it was raining/snowing, was actually a messy issue. 4) The dishwasher barely washed the dishes. We ended up putting the setting on "heavy", which seemed to do better, but I think that dishwasher could be replaced. 5) We could have used a few items that seemed to be missing: Measuring cups and spoons, hangers, pot holders and a dish rack for airdrying handwashed dishes. 6) I know it doesn't often snow like it did during our stay, but I was surprised that maintenance didn't own any shovels or car scrapers. We did appreciate having no pressure on our check-out time to give us extra time to work around the snow. We appreciated the salt that maintenance put out on the driveway and stairs, but we ended up using the broom to push a pathway through the snow from the front door and to clear our cars.

Excellent experience! Would definitely recommend. Will not stay at another cabin rental.

Wonderful Convenient Necessities supplied Great office staff cabin description excellent

The cabin was nice and roomy. The front door keypad lock was an issue as we had difficulty locking the door when leaving. We had to lock the door using the deadbolt from the inside and then go out the bedroom door. Cabin location was good and it was in a quiet neighborhood. .